Privacy policy
Last updated: 2026
Retrofit Network(“we”, “us”) operates an independent directory and lead-referral service for heat pump and HVAC contractors in British Columbia. This policy explains what information we collect and how we use it.
Information we collect
When you submit a quote request, claim, or removal request, we collect the information you provide — such as your name, email, phone number, city, postal code, and project details. We also collect basic technical data (such as IP address) to operate the site and limit abuse.
How we use your information
- To respond to and follow up on quote requests.
- To connect homeowners with contractors serving their area.
- To review profile claims and removal/update requests.
- To protect the service from spam and abuse.
How we share information
Quote request details may be shared with contractors for the purpose of providing you with a quote. We do not sell your personal information. Lead information is never displayed publicly on this site.
Contractor listings
Some contractor profiles are based on publicly available business information and may be unclaimed. Contractors can request updates, claim their profile, or request removal at any time using our update/removal form.
Data retention & security
We retain submissions for as long as needed to provide the service and meet legal obligations. Data is stored in a managed database with access controls. No method of transmission or storage is perfectly secure.
Your choices
You may request access to, correction of, or deletion of your personal information by contacting us. Contractors may request profile changes or removal through the update/removal form.
Contact
Questions about this policy can be sent through the request forms on this site.